Staff working under hybrid arrangements at Bank of Ireland have been warned that compliance with in-office attendance rules will now directly affect performance assessments, bonuses, and pay progression, escalating tensions over flexible working policies.
The bank introduced its hybrid model in July last year, requiring eligible employees to attend the office at least eight days per month, or roughly two days per week. However, in a message circulated to staff this week, management said adherence to those minimum requirements is falling short and will now be formally monitored.
From June 2026, employee swipe-in data will be tracked and shared monthly with line managers. Staff who fail to meet attendance thresholds may receive an “inconsistent” annual performance rating, a classification that could affect financial rewards and career progression. The bank also confirmed that continued non-compliance could trigger disciplinary action.
The internal communication described the hybrid system as “market-leading in terms of flexibility,” noting that it is supported by a network of remote working hubs. It also acknowledged that not all roles within the organisation are eligible for hybrid working, with many requiring full-time office presence.
While the bank stressed that flexibility would still be considered on a day-to-day basis between employees and managers, it said the formal exception process has now been closed. It added that consistent application of the policy is necessary across the workforce.
The move has drawn strong criticism from the Financial Services Union, which represents banking staff. The union said linking digital attendance data to performance reviews represents a significant shift from previous assurances given by the bank that individual swipe data would not be used in this way.
The union also raised concerns about data protection and said it intends to bring the matter to the Data Protection Commission. It warned that the decision comes at a time when employees are facing wider financial pressures, including high living and transport costs.
The FSU confirmed it will participate in an arbitration meeting scheduled for tomorrow to discuss hybrid working arrangements and said it will hold an internal meeting later this week to consider further steps.
The dispute reflects broader tensions across the financial services sector as employers tighten oversight of remote and hybrid work patterns introduced during the pandemic, while staff continue to push for flexibility as a permanent workplace feature.
