Marks & Spencer (M&S) has reinstated its click-and-collect service for clothing, home, and beauty products in the UK, nearly four months after suspending it in the wake of a major cyberattack and data theft.
The retailer, which has been trading for 141 years, halted online orders for both home delivery and in-store collection on April 25, just days after revealing it was dealing with a “cyber incident.” While online delivery orders resumed gradually from June 10, the click-and-collect option had remained unavailable until now.
As of Monday, M&S’s UK website confirmed that the service was once again operational. However, its Irish website continues to show a suspension of online services, including click-and-collect. The company has not yet commented publicly on the latest development.
Shares in M&S rose by 1% in early Monday trading, reducing the retailer’s year-to-date losses to 11%. Kate Calvert, an analyst at Investec, described the service’s return as a “key ‘back to normal’ signal from a consumer perspective,” adding that she does not expect the cyberattack to have a long-term impact on the company’s valuation or growth trajectory.
In May, M&S estimated the cyber incident would cost the business approximately £300 million in lost operating profit for its 2025/26 financial year. The retailer is aiming to halve the financial impact through insurance recoveries and tighter cost controls.
The attack prompted the company to take several systems offline, which affected both clothing and food availability in stores and led to a decline in sales. Industry rivals such as Next in fashion and Sainsbury’s in groceries are believed to have benefited during the disruption.
M&S Chief Executive Stuart Machin told investors in July that the business expected to be past the worst effects of the breach by August. Chairman Archie Norman later told UK lawmakers that the ransomware attack was believed to have been carried out by the hacker group DragonForce.
UK police, investigating the M&S incident alongside other recent cyberattacks on the Co-op and Harrods, arrested four individuals in July in connection with the cases.
The return of click-and-collect in the UK is seen as an important step in M&S’s operational recovery, helping to restore a popular shopping option for customers while signalling that the company is moving closer to full service restoration following the high-profile disruption.
