Permanent TSB (PTSB) has resolved a technical issue affecting most of its customers, who had experienced delays in sending and receiving payments, including SEPA transfers, due to a problem with a third-party payments provider. However, the bank is still addressing ongoing app access issues, causing frustration for some users.
The payment delays came on one of the busiest days of the month—Black Friday—when many workers and pensioners receive their pay, and retailers experience heightened activity due to shopping sales. Customers took to social media to voice their complaints about being unable to process payments or access banking services.
In a statement, PTSB confirmed that the issue had been resolved for the majority of customers, though a small number may still be affected. “PTSB has resolved the payments issues reported this morning for the majority of customers,” the bank said, adding that efforts continue to resolve any remaining issues “as a priority.”
The delays were primarily related to SEPA payments, which allow for euro transfers across the European Union. PTSB explained that the disruption stemmed from a technical problem with its third-party payments provider, impacting not only its customers but also some other European banks.
The bank assured customers that they would not incur any financial loss due to the delays. “Customers will not experience any financial detriment as a result of the issue,” PTSB said.
In addition to payment delays, users have reported difficulties accessing the bank’s mobile app. PTSB has advised affected customers to use the desktop website to manage their accounts in the meantime. “We are working on resolving app access issues for these customers as soon as possible and apologise for any inconvenience caused,” the bank stated.
While the bank works to address these issues, it is also investigating whether the payment delays and app access problems are connected. PTSB is committed to resolving the situation as swiftly as possible and has expressed regret over the inconvenience caused to customers.
