The Competition and Consumer Protection Commission (CCPC) has issued a formal warning to the Irish motor industry amid concerns over anti-competitive behaviour in the servicing and repair of vehicles.
In an industry-wide letter sent last week to car manufacturers, authorised dealerships, independent garages, and the Society of the Irish Motor Industry (SIMI), the CCPC reminded all parties of their obligations under competition law. The move follows a wave of complaints from motorists who claim they were discouraged or prevented from using independent garages for vehicle servicing or repairs.
Motorists reported being told that warranties would be voided if non-original parts were used or if the work was carried out outside of the authorised dealer network. Others said they were unable to access independent servicing due to restricted availability of vital diagnostic tools and data—restrictions allegedly imposed by manufacturers or distributors.
“These restrictive practices hurt consumers, stifle competition, and unfairly advantage authorised dealerships,” said Craig Whelan, Director of Antitrust at the CCPC. “Motorists must be free to choose where they service their vehicles and what parts they use without fear of losing their warranty.”
Under Irish and EU competition law, consumers are entitled to have their vehicles serviced or repaired by independent garages without affecting their warranty—provided the work is carried out by qualified professionals and that any parts used are of matching quality to the original manufacturer’s.
The CCPC has asked vehicle distributors to review and, where necessary, amend any practices that may be restricting fair competition. A deadline of 6 August has been set for distributors to submit relevant information.
No formal investigations have been launched so far, but Whelan confirmed that enforcement action would be taken if breaches are found. Speaking on RTÉ’s Morning Ireland, he urged both consumers and independent garages to report any evidence of unfair restrictions. “We need a certain level of information to initiate an investigation,” he said, noting that firms found in breach of the law could face fines of up to €10 million or 10% of global turnover—whichever is higher.
In cases involving more serious offences, such as cartel behaviour, fines can rise to €50 million or 20% of worldwide turnover, and criminal prosecution may follow.
Independent garages and affected consumers are encouraged to report concerns to the CCPC via email at [email protected] or by calling 01 402 5555.
